I guess I spoke too soon, and made the mistake of trusting medical personnel. We got a call today, from the director of Rory's dialysis center who said she was passing on a message (Which came from Rory's nephrologist - Why she didn't call us is an unknown). She left a message on my cell phone saying that the appointment to put in the PICC line was cancelled, and that the nephrology department, the legal department, and someone else (Who's name was unintelligble) would have a meeting "sometime" to discuss this.

I called Rory's dialysis coordinator, who had no idea that his appointment had been cancelled. She contacted the nephrologist, who said that the appointment was not cancelled by her, but by the manager of the infusion center. She assured me that the nephrologists had nothing to do with it getting cancelled.

I called the infusion center and asked the charge nurse to call me back, since they never even called us to cancel the appointment (rather cowardly in my view). About a half hour later, I got a call from "Female manager" (name withheld), who claimed to be the manager of the center (See the previous paragraph). I asked her point blank if she had anything to do with the appointment being cancelled. Initially, she said "No", and when I asked her again later in the conversation (after mentioning the discussion with Rory's dialysis coordinator), she kept refusing to answer it, stating, "There will be a meeting held in the next few days about this matter" over and over again. BUT, she also stated that they never received the order for the PICC line and medication - something I do not believe at this moment, since I know they got the verbal order on Thursday.

So, we have been lied by someone. Either "Female manager", or Rory's nephrologist. Either way, lying to a patient is unconscionable, and reprehensible. And is subject to legal sanctions.

I have contacted the State of California Department of Managed Care, and explained the urgency of this need. We should hear from them by 5pm tonight.