I HAVE BEEN DUMPED BY CINGULAR CORPORATE
Yep. I have had a business account with Cingular since starting with them in early 2002, courtesy Handspring, Inc. Now, with the merger of AT&T with Cingular, that has all changed.
On Tuesday, my daughter's cell phone was stolen. It was my old Motorola V400. We found out when a friend of hers called her, and got someone else on the other end. We call her number, and the "finder" demanded $50.00 for the phone that "sure looks like it is worth a lot of money". Gee, I call that extortion. When I got nowhere with the "finder", I turned off the SIM card, so they wouldn't be able to make calls, at least (Doesn't stop them from using the phone... they can just pop a new SIM card in).
Since then, I have been trying to get a replacement phone through my rep. Everytime I called the local corporate account office, I got the national folk, who denied that a corporate office even EXISTED in Sacramento. By Friday, I was livid. Not only could I not get my rep on the phone (or ANY rep for that matter), but they claimed that office was closed, and that I was no longer a business account. I decided to see for myself, and went to the location. It is still there, same people. BUT, I was informed that I would not have another rep EVER, because of restructuring since the merger. It seems accounts with less than "X" phones (They couldn't tell me how many) are no longer business accounts. It seems I am too small for them. Did they at least notify me? Nope. I can't even rate a letter from them explaining this.
Now, they have have lost... A phone sale, and account upgrade, and potentially ME AND MY 3 PHONE LINES as a customer. I am looking elsewhere for service. Heck, my Treo 650 is an unlocked unit (Back in February, I had tried to contact my rep... he didn't have any after they were available, so I bought one direct from PalmOne). And wherever I go, my kids will get new phones (We did find a phone here at the house for my daughter to use in the meantime and picked up a replacement SIM at a local store). What's keeping me with Cingular? NOTHING. HEY CINGULAR... WAKE UP!!! THERE ARE A LOT OF US "SMALL BUSINESS" CUSTOMERS, WHO ARE NOT HAPPY RIGHT NOW!
Yep. I have had a business account with Cingular since starting with them in early 2002, courtesy Handspring, Inc. Now, with the merger of AT&T with Cingular, that has all changed.
On Tuesday, my daughter's cell phone was stolen. It was my old Motorola V400. We found out when a friend of hers called her, and got someone else on the other end. We call her number, and the "finder" demanded $50.00 for the phone that "sure looks like it is worth a lot of money". Gee, I call that extortion. When I got nowhere with the "finder", I turned off the SIM card, so they wouldn't be able to make calls, at least (Doesn't stop them from using the phone... they can just pop a new SIM card in).
Since then, I have been trying to get a replacement phone through my rep. Everytime I called the local corporate account office, I got the national folk, who denied that a corporate office even EXISTED in Sacramento. By Friday, I was livid. Not only could I not get my rep on the phone (or ANY rep for that matter), but they claimed that office was closed, and that I was no longer a business account. I decided to see for myself, and went to the location. It is still there, same people. BUT, I was informed that I would not have another rep EVER, because of restructuring since the merger. It seems accounts with less than "X" phones (They couldn't tell me how many) are no longer business accounts. It seems I am too small for them. Did they at least notify me? Nope. I can't even rate a letter from them explaining this.
Now, they have have lost... A phone sale, and account upgrade, and potentially ME AND MY 3 PHONE LINES as a customer. I am looking elsewhere for service. Heck, my Treo 650 is an unlocked unit (Back in February, I had tried to contact my rep... he didn't have any after they were available, so I bought one direct from PalmOne). And wherever I go, my kids will get new phones (We did find a phone here at the house for my daughter to use in the meantime and picked up a replacement SIM at a local store). What's keeping me with Cingular? NOTHING. HEY CINGULAR... WAKE UP!!! THERE ARE A LOT OF US "SMALL BUSINESS" CUSTOMERS, WHO ARE NOT HAPPY RIGHT NOW!
posted by First On Scene EMS at Sunday, April 10, 2005
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