As quick as I am to complain about something, I can be just as quick to compliment something. Today is one of those days. I went to Lenscrafters the other day, to get my glasses repaired. I managed to scratch the living crap out of my left lens while I was in Las Vegas last week. How? I have no idea. But I couldn't use my glasses the way they were. So, after $140, and two hours (Actually overnight, as I couldn't get back there by the end of the day), I had a new pair of lenses in my wonderful Flexon frames.

Except there was one problem... the antireflective coating wasn't on them. When I mentioned it, the manager told me I never had bought it. Yes, I had, I explained. I paid extra for it. Nope. She showed me the screen. No antireflective lenses. I could have them remade for an extra $37.50 (Half-price, just like the replacement lenses). Option good for 30 days. Um, I'll think about it... And I headed home.

On my way home, I had a thought... My lenses were antireflective before! I was certain of it. I called back and spoke with the manager who I was dealing with. "Do you still have my old lenses?" Yes. "Are those antireflective?" A pause. Yes, they are, she tells me. OK... "So how could I have antireflective lenses then, and not now?" She looked a bunch of stuff up, and had no explanation. No problem, she says. Come on back in, and we will make them for you, no charge. I couldn't yesterday, so I told her I would be back around 1:30pm today.

So, I went back in today, and had them remade. No charge, and these have the antireflective coating. Yeah! Yippee! I was very thankful, but still wanted to know what happened. It was a paperwork error. So, even though technically, Lenscrafters didn't have to remake my lenses with the antireflective coating, they chose to make a customer happy. This is the type of business I applaud.

THANK YOU VERY MUCH LENSCRAFTERS!!!