SBC and a corrupted database

Yesterday, while I was sending email out using my usual SBC SMTP method, since I am an SBC DSL customer. I got an error in Thunderbird, asking me to input my password (It is normally stored, so I don't have to enter it each time). Hmmm... I put in my password... and it won't send. Just keeps asking me for my password. I tried it when I got home... no go.

So, after thinking, "Hey, let's see if this problem fixes itself overnight" and relying on my GMail account for sending, I tried again this afternoon. Still not working.

I called SBC, who proceded to tell me that I must have forgotten my password. No guys. I didn't forget it. After several chats back and forth (online, using my DSL account), I finally get them to "reset" my password. Then it comes out:

Renee Roberts: When was it changed? It was working yesterday morning
Renee Roberts: There needs to be a record of the change. You should be able to look that up.
Renee Roberts: Just like you had to verify me, someone else had to do that yesterday, only I wasn't the one who did it.
(Name Deleted): Renee, it is not necessary that someone has changed the password. It can be due to an issue with the server. As far as your records are concerned, there was no request in change of password.
Renee Roberts: In other words, you have a corruption problem in your password database.
Renee Roberts: It would have been better to be more truthful with me.
(Name Deleted): I apologize for the inconvenience.
Renee Roberts: Just be truthful with customers. Don't accuse us of making the mistake when it isn't us causing the problem.
Renee Roberts: Remember, you accused me of forgetting my password
(Name Deleted): I apologize for that. Please bear with us.
(Name Deleted): Let me know if you are able to use the Thunderbird now.
Renee Roberts: Yes, I am.
Renee Roberts: I still need to update my router, but won't do that until we are done talking.
Renee Roberts: (For obvious reasons)
(Name Deleted): Great let me know if there is any issue in which I may assist you.
Renee Roberts: No. Just be truthful in the future.
(Name Deleted): Sure, thanks.

Honestly, I feel blown off by them, over a problem that was not caused by me. I did not forget my password. They had an error occur and didn't want to admit it. Come on SBC... be honest with your customers. You guy have an image problem already. By being truthful with your customers, you will greatly improve your image.